Delete your account

How to request deletion

1. Email us from the address on your Crystal account. Use the button below, or write to us yourself with the subject "Delete my Crystal account".
2. We confirm it is you. We reply to that address before anything is deleted, so nobody else can close your account.
3. Your account is closed and your data deleted within 30 days of that confirmation, and we tell you by email when it is done.

If you no longer have access to that email address, write to us anyway and say so. We will confirm who you are another way before deleting anything.

What is deleted, and what is kept

Deleted

• Your account: name, email address, phone number and sign-in details.
• Your conversations with Crystal, and what she remembers about you.
• Mail, calendars and other accounts you connected, the content we read from them, and the passwords or sign-in tokens used to connect them.
• Files you uploaded, your lists and tasks, and records of your voice calls.
• The devices registered to receive Crystal's notifications and calls.

Kept

• Invoices, payments and other records the law requires us to keep, for the period the law requires, and nothing more.

Deleting your account also ends any subscription on it. Billing on cancellation is set out in our cancellation terms.

If you use Crystal through your employer

We delete your own login and personal information. The business's records, such as its mail, customers and invoices, belong to the business, so ask your administrator about those, or the business can ask us to close its whole account.

Who you are dealing with